value 1

The Essential Guide to On-demand Staffing

Min Read
Female customer service worker smiling into the camera sitting between two male colleagues
Contents

Why you should care about
On-demand Staffing

We are heading into the fourth industrial revolution, the technology revolution. Technology influences every part of our lives, as individuals and as business leaders. But it’s not the change itself which is causing so much trouble. Rather it is the increasing speed of that change that is challenging business leaders.

 

We’ve all heard the term disruption, it’s overused but accurate. Businesses that don’t challenge the status quo are slow to adapt to new operating environments, and as Klaus Schwab noted, get eaten by the fast.

 

Think Uber and the Taxi industry, Amazon and retailers, Netflix and video rentals. These companies didn’t just take out competitors, they fundamentally changed the industry in their image.

Adaptability and innovation aren’t owned by the product teams, organisations should embed agility at every level of their organisation. This essential guide will explain how to use on-demand staffing to become more agile and competitive.

Colleagues Brainstorming

“In the new world, it is not the big fish which eats the small fish, it’s the fast fish which eats the slow fish.”

Klaus Schwab
Executive Chairman of the World Economic Forum


What is On-demand Staffing?

At Weploy we find there are three main strategies companies adopt to engage on-demand staffing platforms.

  1. Tactical

    A common reason for using on-demand staffing platforms is to fill an immediate gap such as a receptionist calling in sick. Not only does this fill the immediate need but it helps improve employee satisfaction as frequently those roles have to be covered by others in the team putting extra strain on productivity.

  2. Operational
    The majority of the companies that use Weploy are operational in nature. Common scenarios include cover for holidays,  to help return to work parents with flexible working arrangements, helping temporary backfill during the recruitment process for permanent roles, and helping project based teams scale to changing workloads.
  3. Strategic

    An emerging trend where Weploy works in partnership with companies to pilot new organisational structures to increase productivity. Weploy helps identify non-core activities within business units or teams and then helps outsource these tasks to a Weployee or group of Weployees, ensuring full time staff are doing their jobs.

1. Tactical

Fill short term urgent needs

As a rapidly growing health tech company, HotDoc has a small team working to achieve high goals. As their business expands, they come across unexpected gaps in-office support that regularly create an urgent need for on-demand staff.

 
When the Chief of Operations found one morning he was short an Office Support worker, he used Weploy’s on-demand staffing platform to quickly post his requirements and get the right candidate in the office that same day. HotDoc has gone on to use Weploy to confidently hire for over 50 of their tactical short term needs. 

 

“Something that I found really different from other marketplaces, is how quickly it is with Weploy to jump in and create the task”

Ben Rule
Chief of Operations, HotDoc

Woman Looking at Computer Screen

2. Operational

Outsourcing administrative tasks

Catch Group, one of Australia’s leading eCommerce organisations, uses on-demand staffing to forward plan for their ever-changing workloads. In the past, the extra time spent sourcing and interviewing candidates combined with the need to find security compliant temporary staff put a serious resource drain on their hiring managers. Using Weploy, they are able to scale their team with highly vetted staff that have the right skills for the jobs their projects require.

“We are like a concertina - we grow and contract, grow and contract. Using Weploy to be able to work to that is extremely important”

Ben Cartland
Talent Acquisition Manager, Catch Group

3. Strategic

Role atomisation and organisational design

One of our clients, a global consultancy leveraged on-demand staffing to meet urgent needs within one of their innovation teams. Weploy identified atomised elements of the jobs involved and used these to filter the candidate pool.

The Weployees matched on these criteria were perfectly skilled to unburden knowledge workers from repetitive admin tasks and spend their time on more value-adding activities.

 

The initial on-demand workers did such an amazing job that Weployees are now working across in Melbourne and Sydney, and across other units within the consultancy to provide support staff.


What to look for in an On-demand Staffing Platform?

 

When considering an on-demand staffing partner there are four critical criteria to assess. These will ensure you reduce your risk and get maximum value.

icon-check
Quality Assurance

The most important element in any on-demand staffing solution is the quality of the talent pool. Often platforms will put the onus of vetting onto the hiring company - effectively making them only an online job board. Weploy takes on the quality assurance of every Weployee. In fact, we trust our onboarding so much that if you’re not satisfied with the quality of a Weployee, it’s on us.

Every Weployee goes through extensive skills, cognitive and psychometric testing, as well as a face to face interview. This ensures they can walk into a role and immediately add value.

icon-check
Speed

Speed is one of the main differentiators between on-demand and traditional recruitment agencies. By removing the lengthy shortlisting and interview process for temporary workers, the average time from a job being posted to acceptance goes from days to under 30 seconds.

Rather than spending time and effort on filling short term jobs, recruiters and business line managers can instead focus on the activities that matter most to them and the business.

icon-check
Compliance
A critical reason businesses have been unable to use on-demand platforms in the past has been compliance and legal risk. Weploy has been built with business in mind, as such all workers are employed by Weploy. We manage all payroll so you don’t have to worry about the management of correct award rates, insurance or superannuation. In addition, Weploy carries out relevant police and work rights checks so you can hire with confidence.
 
icon-check
Transparency

A common problem when dealing with recruitment agencies is the lack of control and visibility into hiring costs for temporary workers. Weploy has built an intuitive, human centered dashboard that makes it simple to see who’s currently working, for how long, and what the costs are.


What is a Weployee?

We guarantee the quality of every Weployee. In fact, we are so confident in our vetting process that if your Weployee isn’t suitable for the job, we’ll replace them immediately and cover the cost of their first day. We stand by our Weployee promise due to the comprehensive vetting process. This includes two interviews with our Weploy Experience Officers, cognitive, skills and psychometric testing, as well as police and work rights checks.

Our Vetting Process

icon-check
Phone Screen

Brief initial call to understand the candidate’s drive and goals.

icon-check
Cognitive Testing

Assessing numerical verbal and abstract reasoning drive and goals.

icon-check
Skills Assessment

Testing for specific skills such as data entry.

icon-check
Psychometric Test

Uncovering the soft skills that are essential to success.

icon-check
Face to Face Interview

An objective, behavioural based interview to remove bias.

icon-check
Police and Work Rights

All Weployees checked that they are able to work.


What can a Weployee do?

To succeed in uncertain and volatile operating environments organisations must look to build agility into their workforce.

On-demand staffing platforms allow organisations to tap into talent whenever and wherever they require. This instant access to talent offers new ways to reimagine the workforce and increase employee engagement and productivity.

We assess potential Weployees through 5 lenses

  1. Learning Ability
    Logical reasoning and the ability to find patterns within data and apply these patterns to solve problems. 
     
  2. Emotional Intelligence
    Adaptable, composed, collaborative and socially aware. Relates well to others, with strong interpersonal skills.
     
  3. Customer Focus
    Responds to all social cues and is motivated by exceeding customer expectations and fulfilling obligations to others.
     
  4. Action Orientation
    Meticulous, detail-focused and reliable. Follows through on tasks to ensure they are carried out accordingly.
     
  5. Learning Agility
    Ability and willingness to learn from experience and apply that learning to perform successfully in new situations. 
     

Common Roles for Weploy

If you have a role that doesn’t clearly fit into one of these categories please contact our Growth Team on growth@weployapp.com and we will advise how a Weployee is able to help.

icon-check
Reception
icon-check
Customer Service
icon-check
General Administration
icon-check
Data Entry
icon-check
Business Support
icon-check
Executive Assistant

Customer Success Stories

By now it should be pretty obvious that there are multiple advantages to hiring temporary staff on-demand. Whether they are enlisted for Tactical reasons: filling immediate gaps due to Full-Time team absence, Operational - covering for planned leave such as Annual or Maternity Leave, or as part of a Strategic, Workforce Management plan. We've outlined four criteria to assess the success of On-Demand staffing platforms: Quality, Compliance, Transparency, and Speed. We've outlined all the ways a Weployee can provide support for your business and how we ensure our talent pool is comprised of the very finest, top tier on-demand workers in Australia, but don't just take our word for it. Here is a Customer Story from our client Lonely Planet that illustrates the benefits they've experienced within their business.  

Lonely Planet - Kathy Summers

lonelyplanet

Kathy Summers
People Operations Consultant, Lonely Planet

Immediately backfill with confidence

The short notice sick call...
Kathy was on her way to work at 7:30 am when she received a call from her receptionist calling in sick. The reception needs to be manned at all times and with such short notice Kathy was concerned she would have to spread the responsibility of manning the desk to other team members, which would impact productivity.

The no headache solution...
Kathy logged into her Weploy dashboard and published a job in under a minute, still on her journey into work. Just 12 seconds later the job was accepted by a pre-vetted Weployee and Kathy could relax and not worry for the rest of her commute.

Changed the way she recruits temps...
Audrey arrived at the Lonely Planet office ready to go at 9 am, (with gluten-free doughnuts in hand) and hit the ground running. Kathy was able to save time and money, allowing her to focus on the activities that matter most to her and the business.


We made hiring on
Demand Staff Simple

We're building Australia's fastest on-demand staffing platform for Customer Service.

  1. Sign up for a free account

    Tell us who you are with some basic details about your business

  2. Tell us your needs

    Use the job form to tell us what kind of support you need, the length of placement and their responsibilities.

  3. Let tech do the work

    Match with a pre-qualified Weployee who is available for the job, OR allow our algorithm to provide a shortlist of profiles for you to choose from

  4. Confirm timesheet

    At the end of their assignment, the Weployee will submit a timesheet that will appear in your Custom Dashboard

  5. Weploy manage payment

    Manage contingent staff from your custom dashboard. We take care of payroll, compliance, superannuation, and insurance so all you have to do is confirm timesheets.

START HIRING BOOK A DEMO

Streamline your hiring

Business support staff with no hidden fees. Start hiring anytime.

Mask Group