How to hire with Weploy

Australia’s first Customer Service and Contact Centre On-demand staffing platform

 

Respond to surges faster than ever

Hire in 4 easy steps with Weploy's staffing platform

Demo

STEP ONE

Book a demo

One of our specialized account managers will show you how it works including visibility over our live Community, understand your needs and set you up.

Book now
Tell us who you need

STEP TWO

Tell us who you need

Contact your dedicated account manager directly or make a request through the job form on your dashboard in your own time

Step 3

STEP THREE

Let tech do the work

Depending on volume, the job will automatically (or via our Talent team) be pinged out to our community of pre-vetted Weployees

Timesheet approval

STEP FOUR

One-click payments

Manage your Weployees from your custom dashboard. We take care of payroll, compliance, super and insurance so all you have to do is confirm timesheets.

What Our Customers Say
Adam Chicktong, Asana
"Using Weploy to cut down our hiring process empowers teams to focus on what they do best.”
Adam Chicktong, GM of APAC at Asana
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Types of talent you can hire

Temp, perm, contract whatever it is you need we have a solution for you.

Customer Service

Customer Service Representative
Onboarding Specialists
Contact Centre Representatives 
Customer Operations Specialists
Claims Consultants

General Admin
General Administrators
Data Entry

Get Started

Here at Weploy our vetting process consists of the following:

Eye
Initial Resume Review

All Weployees have at least six months practical Customer Service in the last two years

Phone Vector
Phone Interview

A one hour phone call, where we dive into the Customer Service and Administrative elements of previous roles, delving into the candidates aptitude and ability as well as ensuring that the Weployee’s values are aligned with those of our clients

Skills Test Vector
Onboarding

A one hour video experience, whereby we conduct further recorded video interviews, as well as ensuring that all relevant documentation and clearances are updated in our systems

Tick Vector
Police Check

All Weployees have confirmed Police Checks

Face Vector
Work Authorisation

We track the work authorisation of all Weployees

Add People Vector
Vaccination

For the majority of our Weployees we understand their latest vaccination status

Benefits of hiring a Weployee
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Speed

Respond to surges and scale your team in a matter of hours to ensure you’re providing your customers a great experience and reducing those nasty wait times

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Quality

Proven Weployees who have worked with some of Australia’s leading and best customer service and contact centre teams

Female colleague looking into the distance
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Compliance

Employment law is complex. We take on the risks of payroll and compliance for you

Frequently Asked Questions

You can hire a Weployee for any time period between 4 hours and 9 months. This flexibility enables you to scale up or down and right-size your team according to demand.

Yes! We offer permanent recruitment solutions and also temp to perm program. Many of our clients love our Weployees so much they just can’t let them go!

You can hire as many as you need. If you have a very large requirement, say 20 or more please contact your Customer Success Manager.

Accessing Weployees on our self-service platform is entirely free. Once you have hired a Weployee, you'll pay a flat, hourly fee for their services for however long you need them, from four hours up to over six months.

We pride ourselves on our vetting which means you can rest assured all Weployees are personable, adaptable and ready to get stuff done. If you’re not happy and you let us know as soon as you can, we’ll replace the Weployee and cover the cost of one day.

The real question is why do you even need to? We screen all our potential Weployees through a vetting process that includes a face to face interview, saving you valuable time. Since we own the vetting, we guarantee the quality of every Weployee. If you don't feel they are the right fit on their first day we'll replace them free of charge.

Each Weployee goes through a six-stage vetting process that has been designed to uncover the best customer service talent in Australia. We look for adaptable individuals that have a high EQ and an ability to follow process with speed and accuracy. If you're not completely happy and you let us know as soon as possible, we’ll replace the Weployee, covering the cost of one day. This is organised on a case by case basis so please contact your Customer Success Manager to discuss your experience.

Weployees can perform in Customer Service Contact Centre roles including:

  • Managing inbound/outbound calls helping discuss customer enquiries, policies, claims, and complaints
  • Upholding a high level of customer satisfaction and focus  
  • Providing customer feedback and insights for the company
  • Performing various office administration tasks
 

Also, in Office/Business Support roles: General Office Administration, Front Desk/Reception, Data Entry roles. 

  • General Office Administration: Clerical & organisational support including filing, equipment/supplies management, meeting set up and minutes
  • General Customer Service: Responding to customer queries, providing support and assistance. Database maintenance
  • Front desk or Reception: Front desk duties & general workplace management, welcoming visitors and liaising with employees

  • Data Entry: High volume data transcriptions and/or data transferring/administration

All Weployees are paid the correct award-based hourly rate, including superannuation, payroll tax, WorkCover, a flat service fee, and gst. For more information, please visit the pricing page.

We have spent time screening and vetting, onboarding talent that have proven they are capable of adding value straight away. In the unusual event that you're not happy with performance, please contact your Customer Success Manager to discuss further. If there is reasonable cause for complaint, we’ll replace the Weployee, covering the cost of one day. 

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Hire quality talent in minutes

Temporary support staff with no hidden fees. Start hiring anytime

See Pricing
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