It's harder than ever to stand out in a market saturated with candidates, and often a solution we look to is upskilling. Whether it's a short course, a certificate or a YouTube tutorial, online learning is a fabulous way to tighten up your skills and stay busy. But wow, there's just so much choice out there! One quick Google search returns hundreds of results, and it's tough to know which ones are actually worth your time.
Fear not! At Weploy, we've researched what our clients look for in candidates and are here to give you the lowdown on how you can hone in on your skills.
So, why a certification? Can't I just learn this on YouTube? Well, you can learn pretty much anything you want from the internet, but if you're going to be 'legit, it might be worth getting a certificate.
Certification comes from a third-party provider and signals competency to potential employers (if they prove to come from a trustworthy source, that is). Typically, this comes from an education provider, such as TAFE or universities. MOOC providers (Massive Open Online Courses) offer certifications at generally more competitive prices; however, these might not carry the same level of recognition as a more conventional institution.
It's worth noting that not all courses from MOOC providers are less valuable or less recognised than those from traditional institutions. For example, Google worked with provider Coursera to develop many courses in high-demand areas recognised by 130 U.S companies, including heavy hitters such as Verizon, Deloitte, SAP, Walmart, and, of course, Google.
It is always best to research the relevance of the certification and how widely that certification is recognised by employers if your goal is to demonstrate work-ready skills rather than an ability to learn.
Most of the trusted providers have one thing in common - they cost money.
LinkedIn Learning keeps most of its content hidden behind a paywall and charges a monthly subscription fee after a free trial. Others like Coursera or Edx have paid subscriptions, and providers like Udemy charge per course and offer free classes (albeit potentially not at the same production level).
It's crucial to assess costs and carefully read terms & conditions before signing up. Sometimes, courses from paid-subscription platforms will end up costing more the longer you take to complete, which may happen due to the lack of structure and external accountability that comes with the flexibility of many online courses.
Looking for something free? Coursera and Edx give students an option to audit some courses for free with several limitations (i.e. no support, no formal assessment and no certification upon completion). Alternatively, check if you have existing access to a platform via your local library/educational institution. For example, many Melburnians might be able to access LinkedIn Learning for free using their library cards.
Otherwise, if you're solely looking for certification or recognition of an existing skill or knowledge, consider taking a skills assessment on LinkedIn to receive a "verified skill" badge. You can show off the badge on your profile or ask a previous employer to write a letter of recommendation highlighting your skills and competencies.
Even if you can access a course for free, keep in mind that it will still cost you time, which can be the biggest hurdle. Here are my top tips as someone who has both succeeded and failed to complete online courses:
So, where to start? That's entirely up to you and your goals. However, if you have been with Weploy for a while, you know our focus is on Customer Service, Sales and Administration. Therefore, listed below are a few suggestions based on the roles we offer and what our clients mostly look for in a candidate.
Solid Excel skills are something our clients are asking for more and more. Basic functions will only take you so far; learning to operate Excel confidently means adding a highly valuable skill to your CV.This Coursera specialisation by Macquarie University includes 4 courses at different skill levels from Beginner to Advanced, each of which includes OVER 20 hours of content! You will learn everything from navigating the Excel user interface, using formulas and functions to perform calculations, to how to analyse data and present the results in a user-friendly way.
There are two options once you hit enrol for free on the site:
I recommend auditing the course first, even if you do want the certification. Then, again, make sure you weigh up the cost in terms of time and money before signing up.
LinkedIn has designed several courses for skills relevant to in-demand jobs and is offering them for free until December 31, 2021. Even better - you can access these free courses without a LinkedIn account!
In this 5-hour course, you will:
Discover how to provide excellent customer service and make your customers feel heard
Develop and sustain great relationships, even when customers get abusive or unruly
Learn skills to listen to customer needs, build rapport with those you are helping, and turn challenging customers into true allies.
Other in-demand skills courses are free until December 31, 2021. This extensive course covers core concepts and necessary sales skills, from negotiating and closing strategies to authentic selling.
In this 8-hour course, you will:
Recognise that selling is a partnership
Develop your sales skills, people skills, and your ability to create emotional engagement and earn the trust of others
Learn how to become a trusted partner in the sales process
Identify negotiation and closing strategies that suit you
Develop and hone your interpersonal or soft skills.
Six months ago, I reached a massive milestone in my life when my wife excitedly ran down the stairs to show me a positive pregnancy test. Discovering our first child would be arriving in February 2020, we were beyond excited. We were also a little apprehensive about how this massive change would affect our lives. Going through the experience for the first time, we knew we’d have to learn a tonne of new things about how to care for a baby. Sleeping patterns would change and significant chunks of time would be dedicated to caring for our son. One of the biggest worries I had was balancing my role at Weploy alongside my new role as a Father. Marian Baird, professor of Gender and Employment Relations at the University of Sydney, said almost all eligible women take paid parental leave compared to about 25 to 30% of men. But, as 50% parent to my unborn son, not 25-30%, I had some concerns about my entitlements and how it would impact my career.
When we started Weploy 3 years ago, we didn’t really have any ‘job titles’, we just agreed that my job was to look after growth, and my partners looked after other parts of the business. One year in, we’d got some runs on the board and grew from four people huddled around a vacated bathroom shop, to over ten with a real office and real clients. Then one day over pho at lunch, the topic was raised and my partners appointed me as the CEO. And just like that, my life changed.
The Australian Contact Centre Benchmark Report states that the average Full-Time customer service agent attrition rate in 2018 is at 19%. The impact of increasing attrition rates are affecting businesses more than ever, so it is important to ensure your team members feel valued, engaged and challenged. Here are a few actionable ways to help retain your team members and build a winning Employee Experience.