Frequently asked questions


To confirm that you have been assigned, you will notice the job details in your "Current Job" screen. Additionally, you will receive an email confirmation. Both the "Current Job" screen and the confirmation email will state the conditions of assignment. This includes details such as:

  • The role and nature of work
  • Weployer company name, address, and Weployer contact details
  • Job start/end dates and times
  • Rate of pay

Weploy makes superannuation payments quarterly, as per the dates below.

Quarter 1

  • 1 July – 30 September
  • Payment due date: 28 October

Quarter 2 

  • 1 October – 31 December
  • Payment due date: 28 January

Quarter 3

  • 1 January – 31 March
  • Payment due date: 28 April 

Quarter 4

  • 1 April – 30 June
  • Payment due date: 28 July

When a payment due date falls on a weekend or public holiday, the payment will be made on the next working day.

You are typically entitled to super once you are paid more than $450 before tax in a calendar month.

Please contact the Australian Taxation Office for information regarding your super. You can visit their website here.

Please contact Australian Taxation Office (ATO), they will advise on your residency status. In order to change your residency status, you will need to complete a new Tax File Number declaration form, available here, and submit it to us at

You can visit their website here.

You will be taxed according to the details you provided in the Tax File Number (TFN) declaration form you submitted to us during your on-boarding. Please contact Australian Taxation Office (ATO) for advice on your particular case.

You can visit their website here.

You need to submit your timesheet on a weekly basis at the end of the week (Friday), this is then approved the following Monday by your Weployer.

i.e. You worked Tuesday, 24th June, and Wednesday, 25th June, and submitted your timesheet at the end of your shift on Wednesday. Your Weployer will need to approve your timesheet by close of business, Monday, July 1st.

Weploy then conducts a fortnightly processing and payment of timesheets, paid on the Thursday for the two weeks prior.

i.e. for the above example your payment will be processed on Thursday 11th July for the working weeks Monday 24th June until Friday 5th July.

It depends on your job category, which you can find in the email sent to you after you have accepted a job, under "Conditions of Assignment".

Office Support roles (Clerks Private Sector Award 2010) are entitled to a penalty rate on Saturdays, Sundays and public holidays.

Promotions and Events roles (Amusement, Events and Recreation Award 2010) are entitled to penalty rates on Sundays and public holidays.

Market Research roles (Market and Social Research Award 2010) are not entitled to penalty rates.

It depends on your job category. You can find this information in the confirmation email sent to you after you've accepted a job, under "Conditions of Assignment".

Office Support and Administration roles are under Clerks Private Sector Award 2010, Events and Promotions roles are under Amusement, Events and Recreation Award 2010, and Market Research roles are under Market and Social Research Award 2010.

Please ensure that you submitted your timesheet by the end of the week and that your Weployer approved it the following Monday. Be aware that your pay will always reflect the hours you worked in the previous week.

If all of the above has taken place, please contact us at and we will ensure your banking details are correct.

Your timesheet is only meant for reference. When your pay is processed it is also subject to tax. Your payslip will state the hours worked, rate, superannuation contribution, amount taxed, and of course, your pay.

If there is a discrepancy between the hours you actually worked and what is stated on your payslip, please contact us at

Payslips are sent via email on Fridays (following payday on Thursdays). If you have not received your payslip by Friday evening, please contact us at

Contact our Weployee support team

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