Frequently asked questions

Timesheets

A timesheet is a record of a shift that has been worked. It is available for you once you have accepted a job. Each time you work a shift, you need to enter the start, end and break times into your timesheet.

You can access your timesheet via your Current Job screen. After completing a shift, click "Add to Timesheet" to enter the Start, End, and Break times of your shift. This ensures that you are paid for the actual time you worked.

You will need to submit your timesheet each time you complete a job. If you are in a weekly, on-going job, you will need to submit your timesheet at the end of the working week. Your Weployer must review your timesheet and approve in order for it to be processed for the upcoming pay run. Upon adding your timesheet, you will be asked if you have completed your job or whether you are returning.
Click "Edit" under a submission to make the appropriate changes and then "Save". 
Once you submit your timesheet, it will be sent to your Weployer for approval. They are able to approve it, then leave the job open for you to ensure you can continue to access or edit your timesheet for the remainder of your job.

Click "Edit" under a submission to make the appropriate changes and then "Save".

Your Weployer approves your timesheet to confirm your working hours. Your Weployer contact is who manages your timesheets - you can find this information in your Current Job screen on the app.

If a timesheet is not approved by your Weployer in time for the upcoming pay run, you will not be paid. Your timesheet must be approved by the Weployer in order to be processed for the upcoming pay run. Any delay in approving a timesheet can result in your pay being processed for the following pay run.

You will not be paid until you have submitted your timesheet and have had it approved by your Weployer.

Managing Account

You can upload or change your profile photo via the Edit button in your profile. By pressing the camera icon, you will be able to upload a photo. Please note, a Weployer will see your photo after you have accepted their job request, so please choose a professional photo in a high resolution.

You can access and change your contact details via the Edit button in your profile. Your contact details include your location, mobile phone number, and email address. Please keep these up-to-date.

Your profile will be approved after you complete your onboarding.

Your onboarding will be complete once:

  • Your police check has cleared.
  • You have submitted your banking details.
  • You have signed your employment contract.
  • You have signed up and created your profile (including a profile photo).

Your Weployee Experience Officer will send you a confirmation email when your profile has been approved.

Your profile will be pending approval if you haven't completed your onboarding yet. Your onboarding will be complete once:

  • Your police check has cleared.
  • You have submitted your banking details.
  • You have signed your employment contract.
  • You have signed up and created your profile (including a profile photo).
Please contact us at support@weployapp.com to deactivate your profile and terminate your employment contract. As an employee of Weploy, we will need written confirmation that you are terminating your employment contract with us.

There is a "Unsubscribe from our emails" link at the bottom of any email sent to you from Weploy. This will allow you to unsubscribe from our emails. Alternatively, you can reach out to us at support@weployapp.com and we will action this for you.

Weploy is currently available in Melbourne, Victoria and Sydney, New South Wales.

Mobile App Support

To confirm that you have been assigned, you will notice the job details in your "Current Job" screen. Additionally, you will receive an email confirmation. Both the "Current Job" screen and the confirmation email will state the conditions of assignment. This includes details such as:

  • The role and nature of work
  • Weployer company name, address, and Weployer contact details
  • Job start/end dates and times
  • Rate of pay

Typically, this occurs when another Weployee has accepted the job before you, despite how quickly you opened the notification. Occasionally, there may be a difference in speed across different networks which made lead to some users receiving notifications faster than users on other networks.

In the Log In screen, the Password field has a "Forgot?" button you can access to reset your password. An email will be sent to your email address with instructions on how to reset your password.

iOS

You can download the Weploy app on iPhones and iPads. Using your mobile device, tap the App Store icon and follow these steps:

  • Search Weploy in the search bar.
  • Tap GET on the Weploy icon.
  • Once the app has downloaded, you may log in.

Android

The Weploy Android app is in Beta test phase. It is only available to hired Weployees. Part of the Weployee on-boarding and induction includes an invitation to download the app, as it is currently not available to the general public.

Desktop
Weploy is not available via desktop. Weployees can only access Weploy via the Android and iOS app.

Unfortunately, no. The Weploy app is only available via mobile app on iPhone and Android devices.

Weployees are not able to log in to the www.weployapp.com website. Upon signing up, your email and password are only to be used on the Weploy mobile app. The www.weployapp.com desktop website is meant for Weployers only.

Finance/Super/Tax

Please email our Finance department at finance@weployapp.com with your new banking and/or superannuation details.

When updating your superannuation details, please provide us with the following information:

  • Full fund name
  • Fund USI (Unique Superannuation Identifier) number
  • Member number
  • For self-managed funds, we also need the ESA (Fund Electronic Service Address).

Weploy makes superannuation payments quarterly, as per the dates below.

Quarter 1

  • 1 July – 30 September
  • Payment due date: 28 October

Quarter 2 

  • 1 October – 31 December
  • Payment due date: 28 January

Quarter 3

  • 1 January – 31 March
  • Payment due date: 28 April 

Quarter 4

  • 1 April – 30 June
  • Payment due date: 28 July

When a payment due date falls on a weekend or public holiday, the payment will be made on the next working day.

You are typically entitled to super once you are paid more than $450 before tax in a calendar month.

Please contact the Australian Taxation Office for information regarding your super. You can visit their website here.

Please contact Australian Taxation Office (ATO), they will advise on your residency status. In order to change your residency status, you will need to complete a new Tax File Number declaration form, available here, and submit it to us at finance@weployapp.com.

You can visit their website here.

You will be taxed according to the details you provided in the Tax File Number (TFN) declaration form you submitted to us during your on-boarding. Please contact Australian Taxation Office (ATO) for advice on your particular case.

You can visit their website here.

If your timesheet has been submitted and approved on time by your Weployer, you will be paid the following week. We deposit your pay using the bank details you provided to us during your onboarding. Weploy's pay runs occur weekly on Thursdays.

  • i.e. You worked Tuesday, May 1, and Wednesday, May 2, and submitted your timesheet at the end of your shift on Wednesday. Your Weployer will need to approve your timesheet by close of business, Monday, May 7, in order for you to be paid on Thursday, May 10.

It depends on your job category, which you can find in the email sent to you after you have accepted a job, under "Conditions of Assignment".

Office Support roles (Clerks Private Sector Award 2010) are entitled to a penalty rate on Saturdays, Sundays and public holidays.

Promotions and Events roles (Amusement, Events and Recreation Award 2010) are entitled to penalty rates on Sundays and public holidays.

Market Research roles (Market and Social Research Award 2010) are not entitled to penalty rates.

It depends on your job category. You can find this information in the confirmation email sent to you after you've accepted a job, under "Conditions of Assignment".

Office Support and Administration roles are under Clerks Private Sector Award 2010, Events and Promotions roles are under Amusement, Events and Recreation Award 2010, and Market Research roles are under Market and Social Research Award 2010.

Please ensure that you submitted your timesheet by the end of the week and that your Weployer approved it the following Monday. Be aware that your pay will always reflect the hours you worked in the previous week.

If all of the above has taken place, please contact us at support@weployapp.com and we will ensure your banking details are correct.

Your timesheet is only meant for reference. When your pay is processed it is also subject to tax. Your payslip will state the hours worked, rate, superannuation contribution, amount taxed, and of course, your pay.

If there is a discrepancy between the hours you actually worked and what is stated on your payslip, please contact us at support@weployapp.com.

Payslips are sent via email on Fridays (following payday on Thursdays). If you have not received your payslip by Friday evening, please contact us at support@weployapp.com.

Jobs

We understand that things happen and people get sick sometimes. If you are currently in a job and are too unwell to go into work, please get in touch with the Weployee Experience team at 03 8459 0203.

If at all possible, please provide us with a minimum of 2 hours notice before you are due to begin your job assignment.

Under no circumstances are you to not show up for a job assignment without giving notice to the Weployee Experience team, nor are you to arrange for another Weployee to cover your shift.

Please refer to the Weployee Handbook for the full Sick Leave policy.

Weployees are typically recommended to wear business casual dress, if no other work attire guidelines are given by the Weployer. Business casual is less formal than traditional business wear but is still intended to give a professional and businesslike impression.

Dress pants or khakis with a full-sleeve button-down collared shirt is typically acceptable. Ensure your clothes are ironed and wrinkle-free. Ties are usually not necessary.

You will need to speak directly with your Weployer regarding any requests for leave.

You can find the contact details for your line manager in your Current Job screen under "Contact". You can contact your line manager via phone or email.

Unfortunately, no. Currently, Weployees can only remain in one job at a time. When you are in a job, you will not receive notifications for other jobs.

Contact our Weployee support team

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