Tips

Seven Ways to Retain Top Performing Agents

The Australian Contact Centre Benchmark Report states that the average Full-Time customer service agent attrition rate in 2018 is at 19%. The impact o…

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The Top Priority for CX Leaders in 2020

At the start of a new year, business leaders are in planning mode, laying out the foundations for new targets and aligning strategies on how to get th…

Burnout is not Customer Centric: Balancing CX and EX so that Everyone Thrives

Salesforce, Google, Atlassian. It’s no accident that some of the World’s most successful companies with the highest revenues, are also voted amongst t…

What Mental Health at Work Means to Me

Work-life Balance It’s a message that we’re continually hearing companies sing on about as part of their employer branding, which makes sense as resea…

When to Hire a Temp

Businesses of all sizes and industries use temp agencies to help them bring on extra staff quickly when they find themselves in need of support. It co…

The #Gigster Series - Entrepreneur Gigster Types

The future of work is right here, right now. Technology is changing the nature of work every single day. Whilst your personal preference may be to hav…

The #Gigster Series - Expert Gigster Types

The future of work is right here, right now. Technology is changing the nature of work every single day. Whilst your personal preference may be to hav…

Talking Talent and Recruitment at Xero

What challenges is Xero facing in talent acquisition? The Team Xero value proposition to the candidate market is a strong one: we believe that you can…

The New School Of Recruitment Episode 5 - Technology & The Future of Work

TONY: What does the future of work mean to you? RUBY:  The future of work basically comes down to freedom of choice and flexibility. It’s actually thi…