--- title: Weployer Blog | Customer Service Insights description: Customer Service Insights | Weploy shares insights on temp hiring, on-demand staff, the future of work, HR tech, empowering HR, and the freelance/gig economy. --- # Weploy Blog Read our latest thoughts, interviews, learnings and articles on the Weploy blog and make sure you subscribe to stay in the loop with all the latest posts. Show resources about: Customer Service Insights All Ask the Experts Words With The Weployees Tips Featured News Resourcing [![Customer Service Agent at the Computer](https://www.weployapp.com/hubfs/Male%20with%20headset%20on%20the%20computer.jpg) Featured, Tips, Customer Service Insights Best Practices for Customer Service Agents in the New Normal Best Practices for Customer Service Agents in the New Normal If businesses want to survive in the post-COVID world, they're going to need to prioritis… Keep reading ](https://www.weployapp.com/blog/best-practice-for-customer-service-agents-new-normal) [![](https://www.weployapp.com/hubfs/Xero%20.jpg) Ask the Experts, Customer Service Insights How to Future-Proof CX for 2021 This year has been one of large-scale change. The events of 2020 have served up a shock reminder to us all that the only thing that’s certain about th… Keep reading ](https://www.weployapp.com/blog/how-to-future-proof-cx-for-2021) [![](https://www.weployapp.com/hubfs/WOTW%20-%20Featured%20S208.jpg) Customer Service Insights Chatbots or Humans? The Best Options for Customer Service We live in a world where digital technology is second nature. Options include remote car starters from your phone, doorbell cameras to alert you of yo… Keep reading ](https://www.weployapp.com/blog/chatbots-or-humans) [ Tips, Customer Service Insights Coping with Rate Cuts in your Business Is the finance sector ready for the impact that RBA Rate Cuts will have on their CX and EX? Keep reading ](https://www.weployapp.com/blog/coping-with-rate-cuts) [![](https://www.weployapp.com/hubfs/CCW%20Event-1.jpg) Customer Service Insights We're going to Customer Contact Week 2020! Customer Contact departments today are undergoing an immense shift in their customer operations. For years, contact centres have worked in silo from t… Keep reading ](https://www.weployapp.com/blog/were-going-to-customer-contact-week-2020) [![](https://www.weployapp.com/hubfs/Meditation-1.jpg) Tips, Customer Service Insights Seven Ways to Retain Top Performing Agents The Australian Contact Centre Benchmark Report states that the average Full-Time customer service agent attrition rate in 2018 is at 19%. The impact o… Keep reading ](https://www.weployapp.com/blog/seven-ways-to-retain-top-performing-agents) [![](https://www.weployapp.com/hubfs/Featured%20Image.jpg) Tips, Customer Service Insights The Top Priority for CX Leaders in 2020 At the start of a new year, business leaders are in planning mode, laying out the foundations for new targets and aligning strategies on how to get th… Keep reading ](https://www.weployapp.com/blog/the-top-priority-for-cx-leaders-in-2020) [![](https://www.weployapp.com/hubfs/Featured%20Image4-1.jpg) Tips, Customer Service Insights Balancing CX and EX so that Everyone Thrives Salesforce, Google, Atlassian. It’s no accident that some of the World’s most successful companies with the highest revenues, are also voted amongst t… Keep reading ](https://www.weployapp.com/blog/burnout-is-not-customer-centric) [![](https://www.weployapp.com/hubfs/Weployee%20of%20the%20Week%20-%20Featured%20Image-8.jpg) Words With The Weployers, Customer Service Insights Right-Sizing your Customer Service Team For successful business in todays’ unpredictable environment, having an agile mindset when it comes to resourcing is critical. Customer Service teams … Keep reading ](https://www.weployapp.com/blog/right-sizing-your-customer-service-team) - [ 1 ](https://www.weployapp.com/blog/tag/customer-service-insights/page/1) [Load more](https://www.weployapp.com/blog/tag/customer-service-insights/page/0) ## Streamline your hiring Business support staff with no hidden fees. Start hiring anytime. [ See pricing ](https://www.weployapp.com/weployer/pricing) ![Laptop and Plant](https://www.weployapp.com/hubfs/Laptop%20and%20Plant.svg) ![](https://dc.ads.linkedin.com/collect/?pid=171580&fmt=gif) ![websights](https://ws.zoominfo.com/pixel/62d8d897dd08b1008ec42bfa)